Terms & Conditions

Please note that web prices and products may be different from our retail store pricing and products. Online prices will be matched in our retail stores if the store has the inventory available. If any item goes on sale within 24 hours of purchase, the sale price will be honored if the customer calls in to customer service.

Piasa Armory Warranty Policy

Piasa Armory firearms and parts are backed by our Unlimited Lifetime Warranty. Our Piasa Armory firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of Piasa Armory under this warranty shall be limited solely to the obligation to repair or replace the firearm/part or defect at its discretion, and to pay transportation and insurance charges for return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for the serviceable lifetime of the firearm or part. Modification of firearm will void this warranty. This warranty does not cover normal wear or any damage resulting from careless handling, neglect, repairs and adjustments, corrosion, improper, substandard or defective ammunition.

To initiate a Warranty claim, call Piasa Armory Customer Service at (618) 433-2715, Monday through Saturday, 10am - 7pm CST. Customer service will issue an RMA number to allow for the return of the firearm. Warranty claims must have this RMA filled out, and included in the box with the firearm or part. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. Piasa Armory will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If Piasa Armory is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. Piasa Armory is not responsible for transfer fees at the FFL.

Under no circumstances shall Piasa Armory be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Piasa Armory will not be responsible for the results of careless handling, unauthorized adjustments, defective, low-quality, reloaded, or improper ammunition, corrosion, neglect, ordinary wear and tear, or unreasonable use.

Product Pricing and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. Piasa Armory will honor price change requests for online orders placed within 24 hours of the price change. Piasa Armory does not honor price change requests for orders placed more than 24 hours prior to the change in price.

Purchasing

Purchasing Protocol

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

Cancellations

Order Cancellation Policy

Orders placed with Piasa Armory may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at (618) 433-2715, Monday through Saturday, 10am - 7pm CST. You MUST provide the order number when contacting Customer Service via phone or email.

If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense.

Cancelled orders may not be reversed. All cancellations are final.

Returns

FIREARMS, AMMUNITION, RELOADING COMPONENTS AND CLOTHING

All sales of firearms, loaded ammunition, reloading components and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, Piasa Armory will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.

Piasa Armory charges a restocking fee and an amount equal to the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with Piasa Armory, the customer agrees to pay all restocking and shipping fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL. CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO Piasa Armory CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

Piasa Armory reserves the right to dispute any bank or credit card chargebacks. Piasa Armory reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

ALL OTHER PURCHASES

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Piasa Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Piasa Armory to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.

Please click here to download and print a Return Merchandise Form

All returned items must be in the same condition as when they were shipped by Piasa Armory and must be returned in original packaging. The customer will be assessed a re-stocking fee up to 25% of the product sales price, at the discretion of Piasa Armory, if the item is not returned in resalable condition.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Piasa Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

REPAIRS

  • Customers who send in any Piasa Armory manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.  This form will be provided by email when requested from sales@piasaarmory.com
  • We will then reply to this email with an RMA or updated information on your repair.

Amending Orders

No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call our Customer Service Department, at (618) 433-2715, Monday through Saturday, 10am - 7pm CST to cancel the order. The customer will then need to complete a new order.

Shipping Times

Typically, you can expect your order to ship within 5 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Please verify that Piasa Armory has a copy of the FFL from your dealer.  They can send this to ffl@piasaarmory.com

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click "GET A QUOTE".

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

In-Store Pickup

Order pickup is available at our Alton location.

Customers will be contacted by the store once the In-Store Pickup is available. Any customer who wishes to pick up receivers or handguns must be a current resident of Illinois with a valid Illinois driver's license or state approved ID and Illinois Firearm Owner's ID card, with their current address reflected. Long guns may be picked up by non-residents, provided they do so in person, reside in a state bordering Illinois, and the transaction is legal in both the transferee and transferor's state.

Firearm Shipments

We ship only to valid FFL dealers.

Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, or stripped lower receiver, YOU MUST be:

  • A legal resident of the state in which you are ordering.
  • 21 years of age or older to complete the transfer through your FFL.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Piasa Armory has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Piasa Armory. Additional shipping charges will apply to orders that need to be reshipped.

Shipping Restrictions

  • Piasa Armory will not ship ANY items to the District of Columbia (Washington D.C.).
  • Piasa Armory will not ship ANY items to the state of Massachusetts.
  • Piasa Armory will not ship ANY items to the state of California.
  • Piasa Armory will not ship ANY items to the state of Connecticut.
  • Piasa Armory will not ship ANY items to the state of New York.
  • Piasa Armory will not ship ANY AR or AK Parts or Firearms (Including Receivers) to Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois.
  • Piasa Armory will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, Deerfield, or Cook County, Illinois.
  • Lower receivers will NOT be shipped to the following states:
    • Colorado (Boulder, Denver, Vail)
  • Non-Compliant AR & AK models will NOT be shipped to the following states:
    • Colorado (Boulder, Denver, Vail)

Please note that Piasa Armory DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

P.O. Box Shipments/Restrictions

Firearms cannot be shipped to a P.O. Box.

Piasa Armory abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

  • Minor Blast/Minor Projection Hazard — Ammunition
  • Oxidizing Substances — Batteries
  • Flammable Solids — Black Powder
  • Flammable and combustible liquid — Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Magazine Ordering Restrictions

It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

STATES WITH APPLIED MAGAZINE RESTRICTIONS

  • California — No Sales.Piasa Armory will not ship ANY items to California
  • Colorado — No magazines greater than 15 rounds, effective July 1st, 2013
    • Boulder — No magazines greater than 10 rounds
  • Connecticut — No Sales.Piasa Armory will not ship ANY items to Connecticut
  • Hawaii — No magazines greater than 10 rounds
  • Illinois (North Chicago) — No rifle magazines greater than 16 rounds
    • Aurora, Skokie, Chicago, Evanston — No rifle magazines greater than 15 rounds
    • Highland Park, Cook County, Dolton, Homewood, Deerfield — No rifle magazines greater than 10 rounds
    • Deerfield — No shotgun magazines over 5 rounds
  • Indiana (South Bend) — No magazines greater than 15 rounds
  • Maryland — No Sales.Piasa Armory will not ship ANY items to Maryland
  • Massachusetts — No sales. Piasa Armory will not ship ANY items to the state of Massachusetts.
  • New York — No Sales.Piasa Armory will not ship ANY items to New York
  • New Jersey — No Sales.Piasa Armory will not ship ANY items to New Jersey.
  • Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. — No Sales.Piasa Armory will not ship ANY items to the District of Columbia.

Piasa Armory will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with Piasa Armory directly.

MAGAZINE RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine will either be used in the execution of the L.E.O.'s duties, or off duty. Piasa Armory only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Ammunition Ordering Restrictions

Piasa Armory abides by all state regulations regarding the sale of ammunition.

  • You agree and accept all policies described in our Terms of Use.
  • You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
  • By purchasing ammunition, you are not violating any local, state, or federal laws.
  • You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
  • You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
  • You have never been committed to any mental institution, or been adjudicated as mentally defective. You will not sell ammunition to any minor.
  • You cannot have ammunition shipped to a post office box.
  • You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
  • Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.

WE WILL NOT SHIP AMMUNITION TO THE FOLLOWING AREAS:

  • California — No sales. Piasa Armory will not ship ANY items to California.
  • Connecticut — No sales. Piasa Armory will not ship ANY items to Connecticut.
  • Alaska — No Sales. Ammunition must be shipped to a freight forwarder.
  • Hawaii — No Sales. Ammunition must be shipped to a freight forwarder.
  • Illinois — No sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's.
  • Massachusetts — No sales. Piasa Armory will not ship ANY items to the state of Massachusetts.
  • Maryland — No sales. Piasa Armory will not ship ANY items to Maryland.
  • New York — No sales. Piasa Armory will not ship ANY items to New York.
  • New Jersey — No sales. Piasa Armory will not ship ANY items to New Jersey.
  • Washington D.C. — No sales. Piasa Armory will not ship ANY items to the District of Columbia.

This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions.

Other Ordering Restrictions

  • Alaska — No tannerite sales.
  • Hawaii — No magazines greater than 10 rounds. No AR or AK pistol sales.
  • Maryland — No tannerite sales.
  • Massachusetts — No sales.
  • Minnesota — The following firearms are prohibited in the state of Minnesota: GSG Rimfire pistols, Walther Rimfire Pistols, Cobra, Phoenix Arms, and Heritage Arms.
  • Ohio — No Mossberg 590 Shockwave or Remington Tac-14 shotguns.
  • Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. — No sales.

Special Tax Notices

WashingtonWashington residents are required to pay sales or use tax on certain purchases. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit dor.wa.gov/consumerusetax for more information. This notice is required by Engrossed House Bill 2163, section 205(2)(a)(i). Piasa Armory, LLC is not required to, and does not, collect Washington sales or use tax. Under Washington law, purchases are not tax-exempt merely because a seller is not required to collect Washington’s tax. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit dor.wa.gov/consumerusetax for more information.

Deerfield, Illinois Notice

Deerfield, Illinois has recently passed a ban on large capacity magazines and so called "assault weapons". Every citizen in Deerfield has until June 13, 2018 to remove, destroy, or sell the firearms described in this Ordinance (O-18-06). Due to the nature of the ordinance, Piasa Armory will no longer ship magazines or firearms after June 1, 2018 if it falls within these categories. This would include AR rifles, completed receivers, or stripped receivers and all AK rifles. This would include other makes and models of these same firearm platform manufactured by other companies. Example: Colt AR-15 rifle. This will also include any AR or AK parts and pieces (i.e. AR rifle kit, build kit, or parts kit) Any magazines over 10 rounds for a pistol or rifle or shotgun magazines cannot be over 5 rounds will not be shipped.

Website Terms

Piasa Armory makes it a priority to provide accurate and up-to-date product information and specifications for items listed for sale on this website; however, errors and changes in circumstance do occur. ALL INFORMATION IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT SHALL Piasa Armory BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OR PERFORMANCE OF OR CONTENT ERRORS OR OMISSIONS IN THE INFORMATION, EVEN IF NOTIFIED IN ADVANCE OF THE POTENTIAL FOR SUCH DAMAGES. All users of the information agree that access to any use of the information is subject to these Terms and Conditions and all applicable laws, and such access and use is at the user’s own risk.

Piasa Armory reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings or reflect changes in circumstance. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

Piasa Armory is not responsible for website performance in any particular browser or in the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Questions and Answers

Piasa Armory is not responsible for product information contained in any customer provided questions and answers and/or customer reviews and photographs found on this website. The views expressed by third-party contributors to Piasa Armory’s Questions & Answers (Q&A) are not necessarily held by Piasa Armory, and neither Piasa Armory nor any of its affiliates endorse or reject any opinion expressed therein or accept any liability for the content posted in the Q&A. Piasa Armory has the right, but not the obligation, to monitor and remove any content posted in the Q&A. Notwithstanding this right, Piasa Armory is not responsible for the content posted by third-party contributors or for verifying the accuracy of such content.

Disclaimer

“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Piasa Armory, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.

Legal Disputes

These Terms and Conditions shall be governed by the laws of the State of Illinois. By placing an online order with Piasa Armory, customer hereby: (i) submits to the exclusive jurisdiction of the federal or state courts located in Madison County, Illinois in any litigation, suit, action or proceeding arising out of, or relating to, the order or these Terms and Conditions; (ii) knowingly, voluntarily, and irrevocably consents to the personal jurisdiction and venue of said court; and (iii) waives any right to dismiss or transfer it may have based on improper venue or forum nonconveniens to the conduct of any proceeding in said court.

By placing an order through this website, customer agrees to HOLD HARMLESS AND INDEMNIFY Piasa Armory for any and all costs, damages, or expenses (including reasonable attorney and other professional fees and disbursements) arising from any claim, cause of action, or legal dispute of any kind arising from or relating to the transaction or Piasa Armory’s enforcement of these Terms and Conditions.

Severability

If any provision of these Terms and Conditions shall to any extent be held invalid or unenforceable by a court of competent jurisdiction, then: (a) the remainder of the Terms and Conditions shall not be affected, and every remaining provision of the Terms and Conditions shall be valid and binding to the fullest extent permitted by law, and (b) a suitable and equitable provision shall be substituted for such invalid and unenforceable provision in order to carry out, so far as may be valid and enforceable, the intent and purpose of such invalid or unenforceable provision.


  • Monday - Saturday 10a - 7p, Sunday 12p - 6p +618-433-2715